This General Frequently Asked Questions (FAQs) page provides customers with key information about our products, ordering process, delivery options, support, warranty, and software compatibility. It aims to help customers make informed decisions when purchasing from Barcode.com.sg.

Sections

  • About Our Products
  • Ordering & Pricing
  • Delivery & Collection
  • Support & Warranty
  • Software & Compatibility
  • Category-Specific FAQs

About Our Products

Q1: What types of products does Barcode.com.sg offer?
Barcode.com.sg offers a comprehensive range of barcode, labelling and data-capture solutions including barcode scanners, barcode and label printers, POS systems, mobile computers, ID card printers, and labelling supplies. These products are suitable for retail, warehousing, logistics, healthcare, F&B, government sectors, and more.

Q2: Are your products genuine and sourced from authorised distributors?
Yes. All products sold by Barcode.com.sg are 100% authentic and sourced from authorised distributors and brand principals. This ensures customers receive genuine products with valid local warranty and after-sales support.

Q3: Do you provide product recommendations based on our business needs?
Yes. Barcode.com.sg can recommend suitable products based on your industry, usage environment, scanning volume, connectivity needs, and budget. Our team can assist you in selecting the most suitable solution for your operational requirements.

Q4: Do the products come with a warranty?
Yes. All hardware devices purchased from Barcode.com.sg come with a manufacturer or local distributor warranty. Warranty coverage varies by product type and brand and will be stated in the quotation or product listing.

Q5: Can I request a product demo before purchasing?
Yes. Product demonstrations may be arranged for selected devices, subject to availability. This can be done in person, via video call, or through demo videos for evaluation purposes.

Ordering & Pricing

Q1: How do I place an order with Barcode.com.sg?
Orders can be placed through our website, by email, or through our sales team. For corporate or bulk purchases, we recommend contacting our sales team for a formal quotation.

Q2: Can I request a quotation before purchasing?
Yes. Businesses, organisations, and government agencies may request an official quotation for approval or procurement purposes. Quotation validity periods will be stated accordingly.

Q3: Do you offer bulk or corporate pricing?
Yes. Barcode.com.sg provides volume-based pricing for bulk orders. Discounts may apply depending on order quantity, product type, and service requirements.

Q4: What payment methods do you accept?
We accept various payment methods including bank transfer, PayNow/PayLah, and corporate invoicing (for approved customers). Payment terms will be stated on the quotation or invoice.

Q5: Are prices on the website inclusive of GST?
Prices listed on Barcode.com.sg will indicate whether GST is included. For corporate quotations, GST will be reflected clearly on the quotation and invoice.

Delivery & Collection

Q1: What are the delivery options available?
Barcode.com.sg offers standard courier delivery via Qxpress or J&T at only S$5.45 for up to 3kg!. Delivery charges and lead times may vary based on order size and item availability.

Q2: How long does delivery take?
In-stock items are usually delivered within 2–3 working days. Lead times for pre-order or specialised items will be advised at the time of order or quotation. We also offer same day delivery on Monday-Friday.

Q3: Can I self-collect my order?
Yes. Self-collection can be arranged from our office or warehouse during operating hours. Collection details will be provided upon confirmation of order.

Q4: Do you ship internationally?
International shipping may be arranged for selected products. Please contact our sales team for export enquiries, as warranty and support coverage may differ outside Singapore.

Q5: Can delivery be arranged urgently?
Express delivery or same-day delivery may be arranged for urgent orders, subject to stock availability and additional charges.

Support & Warranty

Q1: What does the warranty cover?
Warranty coverage generally includes manufacturing defects and hardware malfunction under normal usage. It does not cover damage due to misuse, wear and tear, or unauthorised modifications.

Q2: How do I request warranty service or support?
Customers may contact Barcode.com.sg with the product details, proof of purchase, and a description of the issue. Our support team will guide you through the troubleshooting or warranty claim process.

Q3: Do you provide technical support?
Yes. Barcode.com.sg provides basic technical support for products purchased from us, including initial setup guidance and troubleshooting. Extended support or on-site service may be available upon request.

Q4: Can products be repaired after the warranty period?
Yes. Out-of-warranty repair services may be available depending on the product. Repair fees, parts replacement, and diagnostics charges will be advised before proceeding.

Q5: What is your return or exchange policy?
Returns or exchanges may be considered on a case-by-case basis, subject to product condition, reason for return, and approval. Customised or special-order items are generally non-returnable.

Software & Compatibility

Q1: Are the devices compatible with Windows, Mac, and other operating systems?
Compatibility varies by product model. Barcode.com.sg provides product recommendations based on your preferred operating system, including Windows, MacOS, Android, and iOS.

Q2: Do barcode scanners require software installation?
Most plug-and-play barcode scanners work without software installation. However, certain advanced models may require configuration software, which we can provide if required.

Q3: Can your products integrate with existing POS or inventory systems?
Yes. Many of our products can integrate with popular POS, WMS, and ERP systems. Please provide details of your current system so we can recommend suitable models or configuration options.

Q4: Do you provide software drivers and setup guides?
Yes. Barcode.com.sg can provide drivers, setup manuals, and configuration guides for supported products. These may be available upon purchase or via the manufacturer’s website.

Q5: Do you provide software or app installation support?
Basic guidance may be provided as part of after-sales support. For complex integrations or customised setups, additional service fees may apply.

Category-Specific FAQs

For more detailed FAQs on specific product categories, please refer to the following pages:

Still Need Assistance?

If you require further assistance, our team will be pleased to support you.
Please contact us at +65 9002 2985 or email hello@allid.com.sg.