Returns and Exchanges

Easy 7-Days Return Policy

We want you to be happy with your product!  If you have purchased an incorrect or unwanted item,
you may return it within 7 days of receipt in its new condition and original packaging.
However, please note that we don’t do refunds for courier options that have been paid.

Unopened/Unused Items

If you have purchased an incorrect or unwanted item, you may return it within 7 days of receipt according to the following:

  • Product must be unused, with no markings.
  • Product returns must include original packaging, accessories, boxes, instructions, etc.
  • Products must be shipped back to All ID Asia (customer pays for shipping back to All ID Asia).
  • A 15% restocking fee will be deducted from your credit. All ID Asia does not give credit for shipping on the original order.
  • Please contact us with any pre-sale questions.
Opened/Other Items

We are unable to accept the return of the following items:

  • Used printers and software.
  • Opened media such as cards, ribbons and/or printer cleaning kits.
  • Special order items.
  • Custom-printed or custom-programmed products, including but not limited to custom cards, custom lanyards, custom badge reels, etc.
Defective Item

If you received a product that is non-functioning or defective out of the packaging, please contact us to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.

If you require further assistance, please call us at +65 6778 0075, live chat with us or email to [email protected]

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