Returns and Exchanges

Easy 15-Day Return Policy

We want you to be happy with your product!  If you have purchased an incorrect or unwanted item,
you may return it within 15 days of receipt, as long as it is unopened and unused.
However, please note that we don’t do refunds for courier options that have been paid.

Unopened/Unused Items

If you have purchased an incorrect or unwanted item, you may return it within 15 days of receipt according to the following:

  • Product must be unopened and unused.
  • Product returns must include original packaging, boxes, instructions, etc.
  • Products must be shipped back to All ID Asia (customer pays for shipping back to All ID Asia).
  • A 15% restocking fee will be deducted from your credit. All ID Asia does not give credit for shipping on the original order.
  • Please contact us with any pre-sale questions.
Opened/Other Items

We are unable to accept the return of the following items:

  • Used printers and software.
  • Opened media such as cards, ribbons and/or printer cleaning kits.
  • Special order items.
  • Custom-printed or custom-programmed products, including but not limited to custom cards, custom lanyards, custom badge reels, etc.
Defective Item

If you received a product that is non-functioning or defective out of the packaging, please contact us to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.

If you require further assistance, please call us at +65 6778 0075, live chat with us or email to [email protected]

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