Easy 15-Day Return Policy
We want you to be happy with your product! If you have purchased an incorrect or unwanted item,
you may return it within 15 days of receipt in its new condition and original packaging.
However, please note that we don’t do refunds for courier options that have been paid.
If you have purchased an incorrect or unwanted item, you may return it within 15 days of receipt according to the following:
- Product must be unused, with no markings.
- Product returns must include original packaging, accessories, boxes, instructions, etc.
- Products must be shipped back to All ID Asia (customer pays for shipping back to All ID Asia).
- A 15% restocking fee will be deducted from your credit. All ID Asia does not give credit for shipping on the original order.
- Please contact us with any pre-sale questions.
We are unable to accept the return of the following items:
- Used printers and software.
- Opened media such as cards, ribbons and/or printer cleaning kits.
- Special order items.
- Custom-printed or custom-programmed products, including but not limited to custom cards, custom lanyards, custom badge reels, etc.
If you received a product that is non-functioning or defective out of the packaging, please contact us to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.